Quality Policy

Quality Assurance & Management Systems – Magica Fourka Services Facility Management

The Quality Management System (QMS) we implement—combining quality, environmental responsibility, and safety—is fundamental to the successful execution of projects and services. It is based on the requirements and specifications set out by international standards: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 22301:2019, and ISO 27001:2013.

The core objective of our company's Quality Management System is the continuous improvement of process efficiency, utilizing the best available technology and expertise, always aiming to consistently meet and exceed our clients’ needs and expectations.

Within the Quality Management framework, the Management sets specific core quality objectives, which are regularly reviewed and aim to:

  • Maintain a consistent focus on customer service to meet their needs and expectations
  • Continuously improve the quality of offered products and service
  • Provide new services to customers
  • Continuously train and develop the company’s workforce
  • Continuously enhance infrastructure, developing and maintaining excellent technological and communication systems

SEE THE CERTIFICATE

Within the framework of Environmental Management, our company’s primary goals are to improve environmental performance and protect the environment as part of our operations.

To achieve this, the company has identified the environmental aspects arising from its activities and has established goals and objectives aimed at:

  • Protecting the environment and preventing pollution
  • Developing environmental awareness among employees, providing appropriate training, and encouraging active participation
  • Continuously monitoring and ensuring compliance with environmental legislation
  • Preventing environmental risks and improving safety

SEE THE CERTIFICATE

In terms of Occupational Health and Safety, the company’s main goal is to create a safer working environment and a healthier workforce.

To achieve this, we take all necessary preventive measures to ensure the protection of our employees’ lives and health. The company has identified occupational risks related to its operations and set objectives targeting:

  • Identification of hazards and risk assessment
  • Promotion of a safe and healthy work environment
  • Reduction in the number, scope, and severity of workplace accidents and occupational illnesses
  • A systematic approach to risk assessment and management
  • Capability to respond to emergencies and promptly implement corrective actions

SEE THE CERTIFICATE

Capability to respond to emergencies and promptly implement corrective actionsUnder the Business Continuity framework, the company has the capability to respond to potential threats, emergencies, and unexpected situations while maintaining service or product delivery at agreed and acceptable levels.

To this end, the company has implemented the ISO 22301:2019 Business Continuity Management System, with goals that include:

  • Demonstrating the ability to maintain operations and handle emergencies and unforeseen events
  • Continuous improvement
  • Minimizing disruption risks that could affect company operations
  • Identifying possible risks and threats and their impact on business activities
  • Developing a Disaster Recovery Plan, defining the mechanisms to be activated in the event of an incident

SEE THE CERTIFICATE

The company has implemented ISO 27001:2013, an international standard specifying the requirements for establishing, implementing, operating, monitoring, maintaining, and continually improving an Information Security Management System (ISMS).

To ensure information security and guarantee the confidentiality, integrity, and availability of data, the company has set objectives that include:

  • Ensuring the confidentiality and security of information
  • Protecting data, including personal data, to reduce the risk of leakage or loss
  • Timely identification and effective management of information security risks
  • Compliance with legal requirements regarding information security and data protection
  • Improving information security management procedures and practices
  • Reducing the risk of breaches and potential negative impacts

SEE THE CERTIFICATE